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Onboarding & Service Delivery

From your first enquiry to your first monthly report — here's exactly how working with Chili Technology runs.

Initial response

Within 1 business day of your enquiry, a real specialist emails you to book a consultation and answer every question.

Payment

Bank transfer only — invoiced after your proposal is accepted. No online payment, no card details entered on the site.

Project kickoff

Within 1–2 business days of engagement confirmation, you receive your workspace access, named team and delivery schedule.

How onboarding works

Initial consultation. A free 30–45 minute call to understand your current infrastructure, ad accounts, goals and constraints. Nothing is charged and nothing is sold on the call.
Assessment. Our architects review your cloud environment, spend and workloads — or audit your Google Ads account, tracking and landing pages — and document what we find.
Proposal. You receive a written proposal with fixed scope, deliverables, timeline, named team, pricing in USD and the service levels that apply.
Kickoff. Once you accept and the first invoice is settled by bank transfer, we open your project workspace, introduce the team and agree the communication and reporting cadence.
Execution. Migration waves, infrastructure as code, campaign builds and optimisation sprints run against the agreed milestones, with progress visible in your workspace at all times.
Review & handover. A formal review at the end of each phase: results against targets, documentation, runbooks and knowledge transfer, plus the next recommended steps.

Timeline expectations

Google Ads management: audit within 3 business days, campaign build within 2 weeks, first optimisation cycle by week 4.
Single-application cloud migration: typically 4–6 weeks from kickoff to production cutover.
Multi-application or re-platforming migrations: typically 8–12 weeks, delivered in phased waves so you are never offline.
Managed services retainers: onboarding and monitoring in place within 5 business days, then month-to-month with 30 days' notice to change or cancel.

Communication & reporting

You get a named client success manager, a shared project workspace and a direct escalation email at info@chiliths.com. During active delivery we run a short weekly status call; retainer clients receive a plain-language monthly report covering cloud spend and savings, incidents, ad performance against ROAS targets, and next steps. Urgent incidents are acknowledged within the response times published on our Service Level Guarantee page.

Missing confirmation email?

If you haven't heard from us within 2 business days of getting in touch, check your spam folder and then contact info@chiliths.com. We'll pick your enquiry right back up — nothing is lost.

Questions about scoping a specific service? Contact us.